Menu
Your Cart

Product Returns

Please complete the form below to request an RMA number. Product Returns - Changes

Please make sure it works for you before you buy a product from the online store. Call us if you are not sure about your choice. We will be happy to serve you and help you.

Carefully read the description of our products, see the photos. If you still ordered the product and it came to you defective or for some reason it is not what you ordered, contact us to see how it will be returned or how it will be changed.

THE PRODUCTS ARE RETURNED AND CHANGED WITHIN THE 10 DAYS OF THEIR PURCHASE. YOU CANNOT RETURN OR CHANGE THEM IF 10 DAYS HAVE PASSED. NO RETURNED PRODUCTS WITH VIOLATED PACKAGING OR WITHOUT LABEL.

What are the Return Terms?

  • No products will be returned after 10 days of receipt.
  • Products will not be returned if the packaging has been tampered with and is not in its original (factory) condition.
  • How do I return the products?
    Contact us to submit the product return request.

    How do I change a product?

  • The first thing you need to do if you want to change the product is to contact us.
  • The company Details Car Care OE is obliged to complete the change process within 7 calendar days from the moment of receipt of the products sent back by the customer for change, if available.
  • Who bears the return costs?
    The cost of returning the product is borne entirely by the buyer.

    Can I ship the product differently than I received it?
    NO, you can not. You will send the product in the same way as you received it.

    Is there a case for my return not being accepted?

    YES, product return may not be accepted in cases such as:

  • The product has been used.
  • The product is not defective.
  • The reasons given by the buyer for his return are not met.
  • The return cost is borne entirely by the buyer.
  • What about the amount I paid to get the product?
    The amount you paid will be refunded in full or you can use it for future purchases in our store depending on the type of product or the will of the buyer.

    All this should be notified to us by the buyer at the time of return. If the above information does not satisfy you or you want more clarifications, please call us at +302816007383

    Order Information
    Product Information
    I have read and agree to the Terms & Conditions