Product Returns

Please complete the form below to request an RMA number. Product Returns - Changes

Please make sure it works for you before you buy a product from the online store. Call us if you are not sure about your choice. We will be happy to serve you and help you.

Carefully read the description of our products, see the photos. If you still ordered the product and it came to you defective or for some reason it is not what you ordered, contact us to see how it will be returned or how it will be changed.

THE PRODUCTS ARE RETURNED AND CHANGED WITHIN THE 10 DAYS OF THEIR PURCHASE. YOU CANNOT RETURN OR CHANGE THEM IF 10 DAYS HAVE PASSED. NO RETURNED PRODUCTS WITH VIOLATED PACKAGING OR WITHOUT LABEL.

What are the Return Terms?

How do I return the products?
Contact us to submit the product return request.

How do I change a product?

Who bears the return costs?
The cost of returning the product is borne entirely by the buyer.

Can I ship the product differently than I received it?
NO, you can not. You will send the product in the same way as you received it.

Is there a case for my return not being accepted?

YES, product return may not be accepted in cases such as:

What about the amount I paid to get the product?
The amount you paid will be refunded in full or you can use it for future purchases in our store depending on the type of product or the will of the buyer.

In case of failure to deliver the order by the customer's fault, the delivery and return expenses are charged on the customer

All this should be notified to us by the buyer at the time of return. If the above information does not satisfy you or you want more clarifications, please call us at +302816007383